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Refund Policy


All purchases from this Web Site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Web Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

You agree to be financially responsible for all purchases made by you or someone acting on your behalf through the Site. You also agree not to make any purchases for speculative, false or fraudulent purposes. You agree to only purchase goods or services for yourself or for another person for whom you are legally permitted to do so. When making a purchase for a third party that requires you to submit the third party’s personal information to us or a merchant, you represent that you have obtained the express consent of such third party to provide such third party’s personal information.


Since your satisfaction is a priority we know it is sometimes necessary to exchange or return an item. You may return your purchase within 30 days of purchase for a refund or replacement. Items must be in their original condition, not opened and must have original paperwork and packaging. All products must be in re-saleable condition.  Customer is responsible for return shipping cost.


Cut Batting
Items that have been opened, assembled or used

To process a return, please call (478) 654-6880


If an item is defected at time of arrival, you have 30 days from order date to call for return options.  We require a picture of the item emailed to us at with what is wrong with item. BHQ must approve the return of a damaged or opened item to assure credit or refund.


In order to return or get possible defected batting replaced, the customer must have the label from the package and it has to be within 30 days of purchase.  Hobbs requires a 12 X 12 piece of batting and label sent to them to determine if it is withing their quality standards before a refund or replacement can be issued.  A picture of this can also be emailed to for faster results.

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